Privacy policy

Company: EVOXU PVT LTD
Brand: 11:11:11
Website: www.11-11-11.shop 
Contact:  +91 93807 06539

1. Overview

At EVOXU PVT LTD, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you access or use our website or purchase from 11:11:11, our ritual-infused product line designed to support personal manifestation and spiritual growth.

2. Information We Collect

a. Personal Information

When you interact with our platform, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing and Shipping Address
  • Payment Details (processed via secure third-party gateways)
  • Date of Birth (if required for ritual personalization)

b. Technical Information

Collected via cookies, pixels, and analytics:

  • IP Address
  • Browser Type and Version
  • Device Type and OS
  • Geolocation
  • Session Duration and Pages Visited

c. Other Information

  • Customer Service Interactions (emails, chats)
  • Survey or Feedback Responses
  • Wishlist, Cart, and Purchase History

3. How We Use Your Information

We use your data to:

  • Fulfill and manage orders
  • Provide customer support
  • Personalize your experience (e.g., rituals based on intention)
  • Improve website performance
  • Send newsletters, promotions, or ritual guidance (with your consent)
  • Maintain internal records and analytics

4. Information Sharing

We do not sell or rent your personal information. It may be shared only with:

  • Trusted third-party service providers (e.g., payment processors, logistics partners)
  • Government authorities as required by law
  • Security agencies to prevent fraud or cybercrime

5. Data Retention

We retain your information as long as necessary to fulfill your orders and for record-keeping, unless you request deletion (except where law requires retention).

6. Security Measures

We implement strict security practices, including:

  • SSL-encrypted connections
  • Secure third-party payment gateways
  • Role-based access control to sensitive information

7. Your Rights

You may:

  • Request access, correction, or deletion of your data
  • Opt-out of promotional communications at any time
  • Request data portability, where applicable

To exercise your rights, email: [returns@evoxuind.com]